Google Wallet User Guide and FAQs

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System Requirements

Eligible Android phones Version 7.0 or later; NFC enabled device capable of supporting Google Wallet
eAccounts Mobile AppLoaded from Google Play Store by searching Transact eAccounts

 

Setup for Google Wallet Users

Setting Up Mobile ID in Google Wallet

  1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.)
  2. Toggle the NFC setting to “on”
  3. Open Google Wallet and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Wallet home screen.
  4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
  5. Open Transact eAccounts, click through the startup screens and tap Get Started.
  6. Search for your school and click through to the Mobile ID login screen.
  7. Enter your school credenitals to authenticate your device. If you have not set up your school credentials, please see ‘Photo Submission/Preparation’ information on your school website.
  8. Once you have successfully authenticated in eAccounts, click the Add to Google Wallet button to add your Mobile ID to Google Wallet.
    • Continue through the prompts (Next, Accept the school name Terms & Conditions).
    • Next, Accept the Google Wallet Terms of Service.
    • The next screen will confirm that the ID has been added to Google Wallet.

 

Using Mobile ID in Google Wallet

  • You do not need to unlock your phone, but the screen must be awake to use your Mobile ID. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.
  • To display your Mobile ID, open the Transact eAccounts app and select the View in Google Wallet icon.
  • To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website..
    • Make a deposit via your desktop or mobile browser.
    • After completing the deposit, there will an option to save your credit card information.
    • If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information.

Contact information for your Student ID Card Office is available from the Mobile ID menu in the Google Wallet.

Frequently Asked Questions

Setting Up Your Device

How do I verify and/or update my Android phone device version and software?

From your device tap: Settings > About Phone > Software Information
To update, from your device tap: Settings > General > Software Update >Download >Install
Passcode may be required. Your device will display the estimated download time.

How many devices can I add?

You can add one eligible Android phone. See the ‘Securing My Account’ section if you have lost a device and need to deactivate your credential.

Managing Your Account

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Mobile ID on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Google Wallet and re-add it when you return.

To remove your Mobile ID, navigate to the Wallet app, tap (…) and select Remove Card.

To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Mobile ID.

Can I delete my Mobile ID from Google Wallet through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card option directly from Google Wallet.

From Google Wallet:

  1. Open Google Wallet.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

I got a new phone. Will my Mobile ID automatically transfer?

No, it will not automatically transfer. You will need to remove your Mobile ID from your old device before adding it to your new device. If you forgot to remove your Mobile ID, you will need to contact your institution’s Card Office or IT Support to manually remove your old Mobile ID in the system before you can add it to your new phone.