It’s a wrap! Another Transact 360o Annual User Conference is in the books, and it was bigger and better than ever. Featuring record-breaking attendance and informative presentations from clients, team leaders, and innovators, it was a memorable, thought-provoking experience for all. Groundbreaking partnerships and innovations were announced to a packed audience—the conference was overflowing with inspiration and ideas. “These are the most important few days of the year, just to be able to spend this quality time with clients and partners,” said Nancy Langer, CEO, Transact.
In addition to informational sessions on a wide range of topics, there were lots of opportunities for clients and partners to network in-person, a welcome change since the previous two conferences were virtual or hybrid. It was great to see everyone in person at events such as the Welcome Reception and Client Appreciation Party, complete with great food, dancing, and dueling pianos!
If you couldn’t join us for Transact 360o in Atlanta, Georgia, last week, don’t worry—we've got you covered. Here are the top five things you missed:
Dr. Michael J. Sorrell delivers powerful keynote speech. One of the highlights of the conference was hearing from Dr. Michael J. Sorrell, our keynote speaker. Dr. Sorrell is the longest-serving President in the 149-year history of Paul Quinn College in Dallas, Texas, a nationally regarded institution for its willingness to expand the boundaries of higher education to better serve the needs of under-resourced students and their communities. Dr. Sorrell explained the backstory and struggles of Paul Quinn College, a once widely undercapitalized institution. His goal was to create a model of higher education that transforms society by ending intergenerational poverty. By focusing on building strong pillars in academics, a business model, athletics, and the community, he reached his goal and then some. Paul Quinn College became one of the five most innovative schools in America, boasting:
Reduced student loan debt by almost $30,000
Raised graduation rates by more than 25%
Largest enrollment in more than 20 years
Sorrell described how he created a safe space for his students at his school to talk about their struggles and challenges. “I want people to know that they can do that, and that we hear you. And that so much of what you accomplish at work, while it is important, I just don’t think it means as much if you aren’t okay,” he said.
Some of his key messages included: “Speak to the needs of the people you serve,” “Nothing great happens from places of comfort,” “Lead with love,” and “Dream. Fight. Win.” Dr. Sorrell’s speech captivated the entire audience, leaving everyone feeling inspired and motivated.
Get next-level technical support with Platinum+. Transact knows the importance of quality support to ensure your operations run with minimal disruption. Platinum+ offers a personalized client support experience focused on dedicated remote technical assistance, system usage guidance, and project coordination. Platinum+ support includes:
Dedicated support engineer available via dedicated 800 number, appointment scheduling via Calendly, Slack, email, and web, to provide support for strategic initiatives and priority escalations
Expert Hands – Receive five hours every quarter for assistance with items that are typically out of standard scope of support; such as training, configuration help, and optimization.
Quarterly business process reviews including department initiative planning, help desk submission trend analysis and issue identification, services health check, and review of system updates and scheduled blackout periods.
Additional features include assistance with new releases and critical outage 24/7 support. For more information, contact your Client Success Manager.
Make it easier for international students to call your campus home with International Payments. One in every 20 U.S. college students is an international student. Transact International Payments, launched in 2022, is an integrated payment offering that simplifies tuition, housing, and other payments from around the world for students. International Payments streamlines payments by integrating directly into your Student Information System and includes built-in tools to ensure local, regional, and global compliance with laws and regulations. Reconciliations and transparency across transactions are a breeze, plus, there’s no additional cost to use the solution. All you need to do is simply activate the feature within your Transact ePayment platform.
We’ve also put together a package of free, turnkey marketing initiatives that make it easy for you to educate your students about the service. We’re proud of the fact that Transact International Payments was named the Best Processing Programme at The Card and Payment Awards 2023.
Transact Virtual Terminal, a flexible payment option that allows users to pay safely and securely. Virtual Terminal, an Integrated Payments solution, is available wherever students can use the web. Key features include:
Acceptance of contactless, paperless payments via phone, tablet, or computer
Fully integrated with Transact eMarket and ePayment solutions
Point-to-point encryption, mitigating PCI scope
Integration with school’s Enterprise Resource Planning (ERP) system
“Virtual Terminal gives campuses a lot of flexibility to take credit card payments all over campus (including off-campus events) in a simple and secure manner,” said Troy Maguire, Senior Product Manager, Payments.
Getting started with Virtual Terminal is easy. “If a campus uses eMarket Storefronts or ePayment today, the onboarding is very simple. The Virtual Terminal leverages the set up already done in student facing applications. The learning curve is very small with the application itself,” said Maguire.
Clients recognized for excellence at our annual Distinction Awards ceremony. T360 is all about our clients, and we’re always happy to acknowledge those that go above and beyond at our annual Distinction Awards event. Colleges and universities could be nominated for a Distinction Award in one—or more—of the following categories:
Innovation: Honors institutions on the forefront of campus technology innovation.
Student Experience: Honors institutions whose technological innovations have significantly improved the student experience.
Marketing and Outreach: Honors institutions who have creatively promoted their technological advances on campus.
New Client: Honors institutions who have recently joined the Transact family and have transformed their campus through innovative technology.
Winners were presented with engraved crystal awards at a special Distinction Awards breakfast with the leadership team. Winners for Innovation included New Mexico State University for the work they did with Sodexo, and Davis Carlson of the University of Victoria. For Marketing, Ohio University took home the award for their Ohio Eats program. In the Student Experience category, winners were New College of Florida for creating a Cashless Campus, and the University of North Carolina at Charlotte for their expansion of mobile credential for ticketing and athletics. Kentucky University and Northwest Indian College were recognized in the New Client of Distinction category. Congratulations to this year’s winners!
Extra! Extra! Here are a few more facts and new product announcements you may have missed:
Announced integrations with Amazon Just Walk Out and Samsung
We’ve got a new and improved Help Center, including ZenDesk, a self-guided IT support portal
Transact IDX now includes Integrated Payments!
Mobile Credential is growing, now used in 50% of U.S. states, plus our reach now includes Canada and Australia!
Student Financial Agreement is now available, simplifying acceptance and storage of legally binding documents
Coming Soon: Grubhub integration joining the power of our Mobile Ordering app with Grubhub’s off-campus solution
“Our biggest conference to date brought together our amazing clients, partners, and employees to celebrate our partnership, discuss new ways to continue to improve and expand the overall experience on campus and showcase all of the exciting innovations happening at Transact Campus,” said Autumn Flora, Chief Marketing Officer, Transact.
“Transact 360° provides a wonderful opportunity to connect with colleagues; we share thoughts, ideas, and solutions to operational challenges. The IDX platform showcased Transact's visionary product line that we look forward to seeing on our campuses in the near future,” said Nirmal Palliyaguru, Director, Santa Clara University.
We couldn’t have asked for a better turnout and participation level this year--we’re grateful for everyone who attended—front and center on stage, in the audience, and behind the scenes. Transact would like to extend a heartfelt thank you to everyone who helped make this year’s conference an outstanding success!
“I’m grateful for the opportunity to attend Transact 360°. Having the chance to interact with professionals who do what I do and learn from them is invaluable to my professional development and my university. I’m excited to bring back what I’ve learned in both the educational sessions and the exhibit hall to my campus and my coworkers. I’m looking forward to coming back next year and bringing others with me,” said Matt Camino, Director of eCommerce, University of the Pacific.It’s never too early to start thinking about and planning our next Transact 360o Annual User Conference, so mark your calendars: the event will take place from March 4-6, 2024, at the Red Rock Resort in Nevada. We look forward to seeing you there!