Appalachian State University gained critical insight into its Cloud POS operations with Transact
"The top reason Appalachian left our previous point-of-sale vendor was that we were looking for a strategic partner and felt like we weren't being prompted to move in the direction we wanted to go. We wanted more frictionless contact for students in our point-of-sale system and ease of systems working together, and we weren't getting that level of support, coaching, and mentoring from them that I think we needed.
Changing to Transact Cloud POS gave us a reset button, and I think that will be the most important and significant change. It's going to be easier for students to use, of course. But that reporting and what we need from it will be huge."
Nikki Crees
I.T. Project Manager for Campus Services for Appalachian State University
Convenient and effortless mobile payment experience across campus
Appalachian State University wanted to give students more ways to pay for things around campus and allow them to have contactless campus-wide access on their mobile phones.
Optimized campus operations with a dedicated support engineer
App State uses Transact Platinum+ for Cloud POS, which includes a dedicated Technical Support Engineer named Will. Will helps with complex issues, offers personalized expertise, and more.
Seamless integration of campus technology
Appalachian State University aimed to seamlessly integrate Transact TSE for Campus ID with Transact Cloud POS.
What challenges brought App State to look for a new point-of-sale solution for higher education?
Appalachian State University is a public university located in Boone, North Carolina. The university has over 21,200 enrolled students.
App State decided to switch to a new vendor because it was seeking a strategic partner who could offer better support. They found their previous POS system to be disorganized and chaotic, with inconsistent item labeling, and nothing had been deleted for the past 15-20 years. They required a partner to guide them and assist with best practices for maintaining and using its system.
Nikki Cress stated, "it was a mess... [this led us to move] to Cloud POS, gave us a reset button, and I think that is going to be the most important and significant change."
Why'd Appalachian State University choose Transact Campus Commerce?
The App State team upgraded to Transact Cloud POS with Transact Platinum+ level support. App State implemented changes to improve service for students who primarily use mobile devices and increase staff efficiency. The new solution also integrates with their Transact TSE platform. Additionally, they can now benefit from personalized concierge-level assistance.
Transact Cloud POS, a cloud-native point-of-sale (POS) system built for higher education
App State wanted Cloud POS to integrate easily with its existing admin tools and student programs. Transact Cloud POS gives App State one centralized cloud-native platform for processing dining and retail payments and offers a continuous integration of campus technology to provide a connected experience.
Nikki Crees' colleague, Dwight, stated that Transact Cloud POS "is going to be transformational for our students in terms of ease of use and what they're expecting."
Students, including the student body president, have given positive feedback about the Transact Kiosks installed in their dining areas. The University reported that the coffee shop's kiosk is popular among students because they can easily place their orders and it reduces wait times in line.
Transact Platinum+ level support—upgraded support services for Transact Campus Commerce solutions
Appalachian State University wanted more campus support services and guidance from their previous vendor, which they needed to receive. They recognize the challenges higher education institutions face today, including budget cuts, high inflation, and reduced enrollment. To meet these challenges, they need a strategic partner specializing in higher education to help them maximize staff resources and meet the expectations of students looking for a more connected, mobile-centric campus experience.
With Transact Platinum+, they have a dedicated senior support engineer, Will. App State is transitioning to Transact TSE for their Campus ID management program with Will's help. He has also assisted in integrating Transact TSE with Transact Cloud POS.
Nikki Crees said, "he's just been so wonderful...we have a partnership now, and we are really excited about the things to come."
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