Transact Integrated Payments Case Study

Santa Clara University

Transact Integrated Payments Makes Campus Payments Faster, Easier, and More Accessible

“We don’t need as many staff members processing payments. Everything is balanced and reconciled at the end of every business day. It’s absolutely critical that we have Transact Payments for our customers to use.”

Trista San Augustin
Director, Enrollment Services Center
Santa Clara University

Quick Online Payment Processing
Automate payment options across any device with web-based, multi-layered security and privacy features

Increased Accessibility 
Provide accessibility and real-time information when completing payments, viewing transaction history, and updating account profile details

Immediate Cost Savings
Reduce costs by processing fewer paper checks and eliminate long lines at the bursar’s office

Challenges

Santa Clara University wanted to provide more payment flexibility to its students and their families. With no electronic or online payment options, students and university employees were getting frustrated. Long lines at its billing office and the intensive amount of work required to process so many paper checks caused problems and cost money due to fees and the need for extra staffing. The institution knew it needed a better solution.

Solution

Santa Clara University worked with Transact to implement the company’s Integrated Payments solution. Now students and family members have the option to use a single, no-fee online platform for payments. The user-friendly account dashboard provides online access to manage payments, receive bills, view statements and tax forms, and receive account notifications. Students and parents are also able to see account information in real-time, which eliminates confusion related to payment due dates, balances, and more.

With the ability to accept a variety of tenders, from credit cards, ACH, and campus cards, to 529 plans, International Funds Transfer (IFT), and ApplePay, Santa Clara University has reduced the amount of effort and time it takes to process thousands of paper checks. Long lines and constant questions from students at the bursar’s office have also been virtually eliminated.

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Since 2017 $170B+ Transactions Facilitated

97%Client Retention

12M+ Customers Served Annually

In 2021, Transact Processed More Than $20.6 Billion in Contactless Payments with its ePayment Solution

Key Reasons Campuses Nationwide Trust Us

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2022 Gold Stevie® Award:
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2022 Sliver Stevie® Award:
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Up to 2,500 employees

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2022 Silver Stevie® Award:
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Transact International Payments

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2022 Bronze Stevie® Award:
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