Transact Integrated Payments Case Study

What challenges brought Wayne State to look for a new integrated payment program for higher education? 

Wayne State is a public research university with thirteen schools and colleges in Detroit, Michigan, and over 24,000 students. 

Before Patrick Beirne joined Wayne State, the University had many vendor partnerships. These vendors used different processes to collect revenue from payment plan enrollment. Patrick said, "We didn't want to outsource the revenue to another entity." 

Patrick wanted to solve this issue. He used the Transact Integrated Payments solution for higher education. This helped him customize their e-bill system. His main goal was ensuring the new system met the students' needs. 

He worked on bringing operations in house and finding ways to generate revenue. This revenue would help fund the department's reorganization. 

Patrick Beirne stated, "The ability to have all of your student account processes in one consolidated environment is so valuable to the students." Our research agrees: 74% of college students believe that simplifying payments both on campus and online is critical to creating a better student experience. 

The Transact implementation team worked closely with Wayne State University to launch Transact Bill Presentment for student eBill and Dynamic Bill offerings. Transact’s involvement made sure the program met the needed specifications. This built trust and confidence in the partnership. 

Transact Integrated Payments—sustained institutional improvement and student satisfaction 

The biggest benefit of choosing Transact for student billing solutions is the ability to customize billing options. This customization helps meet the needs of students while keeping Wayne State's unique branding. 

This change made the billing process clearer. It also improved the efficiency of administrative operations. This, in turn, enhanced the student experience at Wayne State. 

Patrick Beirne stated, "This has been a game changer for our students." Wayne State has experienced a 31% increase in payment plan enrollment compared to the three-year average with their previous vendor. 

Not only do students benefit, but so does the administration. With the department reorganization, Wayne State now collects revenue from the payment plans. As Patrick planned, this revenue has funded the changes. It has also given decision-makers a sense of financial security and confidence. 

From an administrator's perspective, Patrick added, "Transact simplifies everything for us. Our cashier's office no longer has to handle posting, reconciling, and reviewing activities. Instead, we can just collect deposit bags from various departments, since they handle the posting themselves. Having one partner that covers everything we need has been invaluable and Transact delivers all the functionality required to manage our student accounts effectively."