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Support Services for Transact Campus ID Solutions

Support offerings providing training, consulting, and technical services tailored to meet your campus's unique needs and goals.

A campus administrator empowered by our support services

Maximize staff resources and meet mobile-centric student expectations

According to Insider's Higher Ed Survey of College and University Business Officers, 82% of business officers feel their schools will be in worse financial shape in 1 year due to inflationary pressures.
This puts immense pressure on institutions to improve their operational efficiency while dealing with staffing shortages, budget cuts, and turnovers, all while meeting the expectations of students looking for a more connected, mobile-centric campus experience.

Transact Campus ID offers support solutions to help your team streamline day-to-day tasks and provide a single point of contact for any problems. This ensures that your operations run smoothly and efficiently.

New to Transact Campus ID?

A dedicated support engineer can work closely with your campus to help you get the most out of your Transact Campus ID instance right from the start. We can assist you with the onboarding process, ensuring an effortless transition and providing ongoing support and guidance for efficient day-to-day operations.

Whether you need help with system configuration, integration with other tools, or any other aspect of your Transact Campus ID implementation, we're here to help. We aim to help optimize your instance to meet your specific needs and improve your overall experience.

Been with us for a while?

If you are a seasoned partner with Transact Campus ID and looking to enhance your current strategy, fill any staffing gaps you may have, or train new team members on your support operations, a dedicated support engineer can help.  
 
We can help you optimize your operations, streamline your processes, and achieve your business goals promptly and efficiently. 

Discover your perfect Transact Campus ID support fit—comprehensive support solutions for maximizing campus operations

Developed from more than 20 years of proven best practices, our high-touch support plans Transact Platinum+ and Transact Hospitality Suite for Transact Campus ID products will help you bring your team up to speed.

Transact Platinum+

Transact Platinum+ is a service designed specifically for advanced users who require complex functionality support and proactive assistance. 
 
The service provides a dedicated Technical Support Engineer who will help with complex issues, train staff, offer proactive services, conduct quarterly business reviews, and provide personalized expertise throughout the process.

 

Compare plans and featuresBaseTransact Platinum+
Technical support during normal client support hours  
24x7x365 emergency outage support  
Special events support  
Extended hours of support  
Transact Assist training and maintenance hours 5 hours quarterly
Support appointment scheduling  
Assigned senior dedicated support engineer  
Quarterly support check-in and review  
Slack channel integration  
Rapid deployment assistance  
30-minute response for business-stopping issues  

What institutions are saying about Transact Campus ID team and support plans

UC Riverside Logo

"I rate the quality of the support Mark provided very highly! He was extremely responsive and worked hard to find answers to the issues I raised in the original ticket. I appreciate his dedication to the client very much."


Denise Stadelbacher, Retired Card Service Coordinator at University of California - Riverside

Ohio State Logo

"Bentley was a great asset in helping us to navigate the SSO setup process through multiple twists and turns and considerable coordination with other teams inside of Transact. He was very persistent tracking down what needed to happen to get us up and running and assisting with multiple troubleshooting calls to try and understand what was going wrong and what needed to be done to fix it. He went above and behind to help us get this figured out."


Josh Bodnar, Director of BuckID at The Ohio State University

Santa Barbara City College Logo

"Jona provided excellent technical support. She was informative and kind enough to document the steps for me. She answered all of my questions and for questions that she was unsure about she was able to reach out to the team for additional assistance. She has positive 'can do' attitude."


Olga Jones, Network Specialist at Santa Barbra City College

University of Alabama Logo

"Jacob has been extremely helpful in every case I have worked with him on. With this particular case, I have had to reach out to him multiple times and he has been diligent and patient working this case for all the different issues we have encountered and was able to find resolutions."


Candace Gillam, Action Card Technology Manager at University of Alabama

University of Oklahoma Logo

"Bentley was excellent as always in explaining the situation and providing an update to the ticket."


Jon Fuller, Director of Sooner Card at The University of Oklahoma

Let's get the conversation started—get more information about our specialized services

Join the University of Alabama, Ohio State, SBCC, and more getting personalized support for their Transact Campus ID products. Start the conversation and get an assessment of your campus's unique needs.

A campus administrator using their tablet