Support Services for Transact Campus ID Solutions
Support offerings providing training, consulting, and technical services tailored to meet your campus's unique needs and goals.
Maximize staff resources and meet mobile-centric student expectations
According to Insider's Higher Ed Survey of College and University Business Officers, 82% of business officers feel their schools will be in worse financial shape in 1 year due to inflationary pressures.
This puts immense pressure on institutions to improve their operational efficiency while dealing with staffing shortages, budget cuts, and turnovers, all while meeting the expectations of students looking for a more connected, mobile-centric campus experience.
Transact Campus ID offers support solutions to help your team streamline day-to-day tasks and provide a single point of contact for any problems. This ensures that your operations run smoothly and efficiently.
New to Transact Campus ID?
A dedicated support engineer can work closely with your campus to help you get the most out of your Transact Campus ID instance right from the start. We can assist you with the onboarding process, ensuring an effortless transition and providing ongoing support and guidance for efficient day-to-day operations.
Whether you need help with system configuration, integration with other tools, or any other aspect of your Transact Campus ID implementation, we're here to help. We aim to help optimize your instance to meet your specific needs and improve your overall experience.
Been with us for a while?
If you are a seasoned partner with Transact Campus ID and looking to enhance your current strategy, fill any staffing gaps you may have, or train new team members on your support operations, a dedicated support engineer can help.
We can help you optimize your operations, streamline your processes, and achieve your business goals promptly and efficiently.
Discover your perfect Transact Campus ID support fit—comprehensive support solutions for maximizing campus operations
Developed from more than 20 years of proven best practices, our high-touch support plans Transact Platinum+ and Transact Hospitality Suite for Transact Campus ID products will help you bring your team up to speed.
Transact Platinum+
Compare plans and features | Base | Transact Platinum+ |
Technical support during normal client support hours | ||
24x7x365 emergency outage support | ||
Special events support | ||
Extended hours of support | ||
Transact Assist training and maintenance hours | 5 hours quarterly | |
Support appointment scheduling | ||
Assigned senior dedicated support engineer | ||
Quarterly support check-in and review | ||
Slack channel integration | ||
Rapid deployment assistance | ||
30-minute response for business-stopping issues |
What institutions are saying about Transact Campus ID team and support plans
Let's get the conversation started—get more information about our specialized services
Join the University of Alabama, Ohio State, SBCC, and more getting personalized support for their Transact Campus ID products. Start the conversation and get an assessment of your campus's unique needs.