Strengthen your campus operations
Dedicated payment expertise for today's higher education challenges
In today's higher education landscape, maintaining robust payment operations amid staffing challenges and budget constraints requires more than just technology—it demands specialized expertise and dedicated support.
Transact Integrated Payments Managed Services provides your institution with a dedicated technical account manager who functions as an extension of your team, ensuring business continuity and operational excellence—regardless of internal staffing changes.
Why leading institutions choose managed services
Proven solutions for today's campus payment challenges and bandwidth when you need it most
Handle registration peaks, financial aid disbursements, and other high-volume periods with confidence. Your dedicated support team scales with your needs during these critical times.
Ensure Payment Process Continuity
"The business continuity piece has been critical for our institution."
Deena Presnell, Associate VP and Controller, Gonzaga University
When the person managing your campus payment system leaves, institutional knowledge doesn't have to leave with them. Our dedicated Technical Account Managers ensure your payment operations continue without disruption.
Elevate Staff Capabilities Through Expert Training
- eMarket setup and management
- Report generation and configuration
- Payment plans and auto-pay features
- Cashiering processes
Comprehensive Services That Transform Your Payment Operations
- Creation and Management of eMarkets
- Expert development of storefronts, checkouts, and payment gateways
- Primary liaison with third-party vendors ensuring seamless integration
- Customized Reporting Solutions
- Tailored reports and report groups meeting specific institutional needs
- One-off SQL reports with defined scope to maintain system integrity
- System Maintenance and Monitoring
- Management of data extract modifications
- ACH merchant account changes with minimal disruption
- End-of-day monitoring of processes including ACH files and batch extracts
- Guaranteed contact within 24 hours for any issues
- Dedicated Technical Support
- Assigned Technical Account Manager familiar with your unique payment environment
- Priority routing through specific support queue
- Proactive resolution of transaction failures
- Operator Management
- Complete management of operator creation and modification
- Maintenance of appropriate access levels and security measures
Explore Transact eMarket
The Clear Advantage: General Support vs. Managed Services
| Feature | General Support | Integrated Payments Managed Services |
|---|---|---|
Support Access | Standard queue, business hours | Dedicated Technical Account Manager with priority routing |
Training | Self-service knowledge base | Customized periodic training and refresher courses |
Issue Management | Reactive response to reported problems | Proactive monitoring and preventative maintenance |
System Oversight | Client responsibility | End-of-day monitoring and transaction failure management |
Customization | Standard processes apply | Tailored solutions for your specific institutional needs |
Transact Integrated Payments Support Excellence
Below statistics reflect overall Transact Integrated Payments support performance
Industry-Leading Response Times
Our support teams answer 98-99% of calls within 3 minutes, ensuring your staff receives immediate assistance during critical payment processing periods.1
Rapid Resolution Rates
73-81% of all support cases are resolved within 24 hours, minimizing disruption to your operations and allowing your staff to quickly resume normal functions.1
Exceptional Client Satisfaction
Our teams maintain 99-100% customer satisfaction ratings, reflecting our deep understanding of higher education's unique payment challenges.1
Join Leading Institutions Already Benefiting from Managed Services
Institutions like Gonzaga University, Oregon Institute of Technology, and Franciscan University have already discovered the difference that dedicated payment expertise makes.
Gonzaga University achieved seamless business continuity despite staff transitions.
Ready to Transform Your Payment Operations?
Schedule a personalized demo to see how Transact Integrated Payments Managed Services can strengthen your institution's business continuity, enhance operational efficiency, and improve the student payment experience.
