Thank you for using our eAccounts mobile app! This FAQ section covers common queries and troubleshooting. If you need more support, please email eaccountsMobileSupport@transactcampus.com and include additional screenshots and details to help us resolve your issue.
You can download the eAccounts app by going to the Transact eAccounts app in the Apple App Store. Make sure you have your school's MFA software installed before logging in.
iPhone SE, iPhone 6s or later, iOS 15 or later
Your eAccounts account is the same email and password you use at your school.
Force close the eAccounts mobile app and check the Apple App Store to make sure you have the latest version, and then try again.
If you're experiencing a technical issue or received an error code, please reach out to your school's Card Office. Your account is fully managed by your school.
Your school may not be configured to use Transact's eAccounts app. Contact your Card Office to ask for the link to the desktop version of eAccounts.
Please contact your Card Office and they will be able to assist you with any account issues. Your login details and account are fully managed by your school or your local Card Office, and not eAccounts.
Your account is managed by the Card Office, so please contact them for further assistance. There are a number of reasons you might be seeing error codes. Usually, error codes are seen when trying to add an ID to a new phone, and we are unable to automatically remove an ID from your old phone. Other problems might be configuration or temporary server issues. If you see an error code, ensure you have no IDs added on other devices, and try again. If you continue to see issues, contact your Card Office who will be able to retire old IDs or resolve any configuration issues with your account.
When using Express Mode (iPhone 6s or later), your Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.
Please note that not all features are available at all schools
The option to add funds and payment options are controlled by your school. Reach out to your Card Office to ask them to enable those options for your account.
From the home screen, tap Add Money and then tap Credit/Debit. Once you enter your information, you can save your payment method and manage your options in Settings.
Your school might not take mobile deposits. Please contact your Card Office to help troubleshoot.
If you're having issues with refunds, please reach out to your Card Office directly and they can assist you in returning funds to your card.
You can turn on Low Balance alerts by going to Settings (gear icon) > Low Balance Alerts > and tapping the Enable button for the account you need to manage.
You can set up text and email alerts as well as set your low balance threshold amount and automatically add funds to that account. Note that you must have a payment method added and saved within the app to enable auto-add.
Note: Only select schools are eligible for the Photo submission feature.
For your student identification, you can submit a photo by going to the gear icon Manage Account > Submit ID photo and then tap Get Started.
Once your photo is approved, you will receive a notice from your school and you can add a digital version of your campus ID to your phone wallet. If you have questions about the status of your submission, please contact your Card Office.
Note: Only select schools are eligible for the Mobile ID feature.
You might not see this button because of the following: your school is not using this feature, your device is not compatible, you haven't submitted a photo, don't have MFA installed or you have a Mobile ID on a previous device and you need to remove it from that device before you can add your ID to your new phone.
For issues with adding Mobile IDs to eAccounts, please contact your Card Office for account configuration assistance.
Apple Wallet users can access the system requirements on our Apple FAQ page.
No, Mobile ID uses NFC technology powered by Apple Wallet. The mobile app does not need to be running to use this feature.
You can add your student ID to one phone and one watch.
First remove the pass from your old device from your Wallet. Once removed, go to the eAccounts app on your new device and follow the steps to add to Wallet.
If you're still having issues, contact your Card Office for potential account configuration issues since you can only have one ID associated with one phone.
Please contact your Card Office for potential account configuration issues.
iPhone SE, iPhone 6s or later; iOS 15 or later and Apple Watch Series 1 or later; Watch OS 5 or later. Our Apple system requirements are listed on our Apple FAQ page.
Note: Only select schools are eligible for the barcode feature.
Barcode is only be available when you have a Student ID added to your wallet.
Two options:
Long press the eAccounts app icon.
Select Show Barcode
You can also access the barcode via the eAccounts app:
Open eAccounts
Tap the down arrow to expand your information on the home screen.
Tap More Information button.
Tap Show Barcode button.
