Thank you for using our eAccounts mobile app! This FAQ section covers common queries and troubleshooting. If you need more support, please email eaccountsMobileSupport@transactcampus.com and include additional screenshots and details to help us resolve your issue.
You can download the eAccounts app by going to the Transact eAccounts app in the Google Play Store. Make sure you have your school's MFA software installed before logging in.
Android phones with version 6.0 or later and have NFC enabled.
Your eAccounts account is the same email and password you use at your school.
Force close the eAccounts mobile app and check the Google Play Store to make sure you have the latest version, and then try again.
If you're experiencing a technical issue or received an error code, please reach out to your school's Card Office. Your account is fully managed by your school.
Your school may not be configured to use Transact's eAccounts app. Contact your Card Office to ask for the link to the desktop version of eAccounts.
Please contact your Card Office and they will be able to assist you with any account issues. Your login details and account are fully managed by your school or your local Card Office, and not eAccounts.
Your account is managed by the Card Office, so please contact them for further assistance. There are a number of reasons you might be seeing error codes. Usually, error codes are seen when trying to add an ID to a new phone, and we are unable to automatically remove an ID from your old phone. Other problems might be configuration or temporary server issues. If you see an error code, ensure you have no IDs added on other devices, and try again. If you continue to see issues, contact your Card Office who will be able to retire old IDs or resolve any configuration issues with your account.
Please note that not all features are available at all schools
The option to add funds and payment options are controlled by your school. Reach out to your Card Office to ask them to enable those options for your account.
From the home screen, tap Add Money and then tap Credit/Debit. Once you enter your information, you can save your payment method and manage your options in Settings.
Your school might not take mobile deposits. Please contact your Card Office to help troubleshoot.
If you're having issues with refunds, please reach out to your Card Office directly and they can assist you in returning funds to your card.
You can turn on Low Balance alerts by going to Settings (gear icon) > Low Balance Alerts > and tapping the Enable button for the account you need to manage.
You can set up text and email alerts as well as set your low balance threshold amount and automatically add funds to that account. Note that you must have a payment method added and saved within the app to enable auto-add.
Note: Only select schools are eligible for the Photo submission feature.
For your student identification, you can submit a photo by going to Settings (gear icon) > Submit ID photo and then tap Get Started.
Once your photo is approved, then you can add you can add a digital version of your campus ID to your phone wallet. If you have questions about the status of your submission, please contact your Card Office.
Note: Only select schools are eligible for the Mobile ID feature.
You might not see this button because of the following: your school is not using this feature, your device is not compatible, you haven't submitted a photo, don't have MFA installed or you have a Mobile ID on a previous device and you need to remove it from that device before you can add your ID to your new phone.
For issues with adding Mobile IDs to eAccounts, please contact your Card Office for account configuration assistance.
You can add your student ID to one phone and one watch.
First remove the pass from your old device from your Wallet. Once removed, go to the eAccounts app on your new device and follow the steps to add to Wallet.
If you're still having issues, contact your Card Office for potential account configuration issues since you can only have one ID associated with one phone.
Please contact your Card Office for potential account configuration issues. Please ensure NFC is enabled on your device. If you find that your phone is still not working on door readers, it might be that the correct Door Access permission has not been configured for your account. Your Card Office will be able to set it for you. Other issues might be that you have not set the correct default Wallet app in settings. See the Wallets section below for more troubleshooting options.
Google Wallet users: Version 6.0 or later; NFC enabled device capable of supporting Google Wallet and Samsung Wallet users (eligible only in the United States): Galaxy S Series – S20 or later, Galaxy Note Series – Note20, Galaxy Z Series – Z Flip 5G, Fold 5G, Fold 6, Z Flip 2, and Fold 2, Flip 6 or later, Galaxy A Series – A53. Galaxy Watch 6 or later and Galaxy Watch Ultra.
Android users have the option to add their Student ID to Google Wallet or Samsung Wallet. Please see our full system requirements for Google Wallet and Samsung Wallet for more information.
Galaxy Watch 6 or later and Galaxy Watch Ultra.
Note: Only select schools are eligible for the barcode feature.
Barcode is only be available when you have a Student ID added to your wallet.
Two options:
Long press the eAccounts app icon.
Select "Show Barcode."
You can also access the barcode via the eAccounts app:
Open eAccounts.
Tap the down arrow to expand your information on the home screen.
Tap "More Information" button.
Tap "Show Barcode" button.
